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  • Steve commented on the blog post Easter Egg Hunt 2018   2 weeks, 5 days ago

    Great job again this year, everyone! We hope everyone had fun finding their last few eggs and redeeming their prizes. We’ll be posting information about the winners on this year’s Hunt Page soon. Thanks again! Until n-eggs time…

  • Steve commented on the blog post Easter Egg Hunt 2018   2 weeks, 6 days ago

    Waif of North: Redeeming eggs for prizes does not reduce your egg count, so go ahead and place your order for prizes

    ByCher: Use the Customer Service menu at the top of the page to send us a message with the details, and we’ll make it right.

    Jonelle O: So sorry for the typo We fixed it to [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   2 weeks, 6 days ago

    Thea: We love your poem… a perfect tribute to the hunt, and Ron is in our prayers this Easter

    noname: depending on your computer (and web browser that you’re using), the gemstone images might appear as circles or squares. Either way, they are the same pictures/stones, just cropped differently (this will not affect the hunt).

    Only a few [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks ago

    Hoodsinger: Thanks for the heads-up about those additional pages… we’ll get those checked out!

    T Greenlay: Using the customer service menu at the top, send us an e-mail and let us know what page you’re looking at with the egg, and we’ll give you a hand. We can handle it over e-mail (so we don’t risk sharing [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 1 day ago

    L Ziegler: The eggs will vary in size and color a little bit. They all look pretty similar (pastel colors), but with slightly different designs/colors and sizes.

    diamonddustshoe: Wow, you are a late/early hunter! It is possible that it could get a little slow intermittently overnight, but it shouldn’t last long.

    Y Buonamici: It sounds like we have [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 2 days ago

    Pat-from-Oz: we did send out an announcement e-mail on Monday. If you want to make sure you’re receiving our e-mails, you can subscribe again at the bottom of every page.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 2 days ago

    Moogie: *500* eggs? I don’t know if we can handle hiding those many eggs, haha

    Off on a Tangent: All areas on the page are fair game, including the top and bottom areas.

    Jewels Fit for a Duchess: There is a quantity limit of 1 for each gift, mostly because we try and make the gifts last as [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 3 days ago

    annabellebs13: No, you don’t have to look at the additional photos / glamour shots to find eggs. And no, you don’t have to use the sorting menu. You can read additional details about this and a couple other tips under the FAQ on the hunt page.

    saracohenjewelry: If you’re trying to find as many eggs as humanly [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 3 days ago

    Heather D: Thanks for the heads-up about the braided wire link. We’ll fix it up! The Easter Egg Hunt always shines a light on the little things that need attention!

    Tana R: The Deals section, including the Last Chance area, is fair game for eggs.

    diamonddustshoe: The sliders are technically fair game. I can tell you, though, that [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 4 days ago

    Addicted to Sparkle: yes, it is possible that eggs are on the different size pages like 8mm and 10mm.

    Batya: yes, eggs should be visible on an iPad.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 4 days ago

    Hi Jodie B, it sounds like you are in a popup if you are seeing an option to “Close window”. There won’t be any eggs in these kind of popups.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 4 days ago

    L Thompson, we aren’t seeing anything on our end that would cause images to stop loading. We have an array of devices here in the office, and they all seem to be working fine. I’m crossing my fingers that the problem solved itself for you in the time since you posted your comment.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 4 days ago

    Elaine, we’re glad you’re picking up a prize! Thanks for hunting along this year

    H Wolfe, we have a quantity limit of 1 on our gifts due to the fact that we need to make them last for as many people as possible.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 4 days ago

    We’re very sorry you feel that way, H Wolfe! But I totally understand–and we hope you pick up a few prizes that you like.

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    Hi infiniteworlds: start with our home page, and you’ll see the big egg with a speech bubble. Click that, and that will give you your first egg, and make sure you’re logged in (remember to hunt for eggs while you are logged in). All the other eggs are much smaller (under an inch, to give you [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    H Wolfe: Yes, if you want to find all the eggs that are hidden, then you’ll need to click on each individual product. We realize this is incredibly daunting, and that’s why we have prizes for people like me who would stop after just a few eggs.

    Regarding the questions about the gemstones page: technically, everywhere on [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    And to H Wolfe and Mellissa B, I totally feel your pain If I didn’t have to click on these eggs for my job, I wouldn’t make it past an hour My advice would be to stick it out until you can pick up a couple prizes… Kevin was feeling pretty nice this year and let [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    Hi all, I agree that the way the Gemstones are displayed now is a bit confusing with regards to egg hunting. And every year, changes like this on our website make us re-think the FAQ

    Our definition of a “page” on the site was written when the Easter Egg Hunt was in its younger years, and there [...]

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    @diamonddustshoe: Yes, the “Add to My Wishlist,” “Send to a Friend,” and “Add to My Fresh Pick Designs” are considered pop-ups, so you DO NOT have to look there

  • Steve commented on the blog post Easter Egg Hunt 2018   3 weeks, 5 days ago

    Attention long-time hunters: I wanted to bring your attention to the FAQ, where we made a small change to the “excluded areas” for this year’s hunt. This year, you won’t have to look under the “Create & Learn” area OR the “What’s Fresh” area in the green menu bar. Everywhere else is fair game Last year, [...]

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