True Customer StoriesPosted by Steve on September 02 at 12:26 pm
OK, the title of this blog post is a little scary. But don’t worry, we won’t be sharing any horror stories about the beaders who shop at Lima. Instead, we have a few anonymous stories about how awesome our customers are! We get to hear these little bits and pieces by phone and e-mail, and wanted to share.
I spoke with a customer the other day who received a refund of $8 for beads she returned to us. She demanded that we take the money back! There was a misunderstanding and we had actually sent her replacement strands because the first ones were damaged. How honest and sincere of her! We truly appreciate it.
If you build it…
Recently, we received feedback from a customer about the Big Green Bead Machine. She said she loved it because it was like “building your own sale.” I liked the analogy so much that I wanted to publish it here! It really sums up the Machine because it churns out deals especially for YOU.
Several months ago, we were contacted by a customer who wanted to send a gift to another beader who was having a bad few weeks. They had never met before (only through creating Fresh Picks), and we were honored to connect the two so the gift could be shipped out. How cool!
During our move to a new warehouse, we received countless e-mails from our customers wishing us a smooth and safe move. We’re ecstatically grateful for your notes along the way–it really helped during the late nights! So, thank you again.
Be a part of the story…
We truly value the opportunity to be a part of these storylines. Whether you’re a first time shopper or a long time Lima Beader, we’d love to play at role in your beading story. Who knows what will be next!