The Lima team has been experiencing a string of terrible customer service lately. From restaurants to coffee shops to lumber yards, we’ve seen some shockingly bad service over the past few weeks. It’s strange – we’ve all experienced bad service here and there, but lately it has been much more frequent and much, much worse!
Here are some examples:
Rachel and Riki went to a bar and grill (national chain) for dinner. At the end of their meal, they politely asked if the server could just split the check in two, so they could pay separately. He acted annoyed and told them that he couldn’t split their onion rings onto two checks. He said he would put the onion rings on their own check, which of course didn’t really help Rachel and Riki, but not wanting to cause trouble, they agreed. Now, the funny part – when the server returned to the table, he presented the checks and said “Here’s the $9.00 one for the onion rings, that’s $4.50 each in case you didn’t take high school math.” Wow.
This entry continues: Read the rest…