Customer Service

Hi there! How can we help you?

Have a Question? a Comment? a Problem? Suggestions?

We’re here to help!

Contact Our Team
Your Friendly Lima Team

Fast Answers

Where’s my order?

Log in to see your order history.

Need to return something?

Request a return to get started.

Other common questions:

For questions on shipping, restocking, and other policies, see our FAQ.

5 Fall Coupons! Save on Czech Glass, Shell, Pearls, TierraCast, Vintaj & more! See the Coupons

MAKE A BEADER HAPPY!

Make a beader happy with a gift certificate from Lima Beads. It's a no-hassle, risk-free way to give the gifts of creativity, color and excitement.

After you pay, the gift will be e-mailed instantly to the address below. You'll also get access to a printable copy after placing your order.

Send E-mail to:

Optional Message:

We'll hand-write the details of your gift, print it on sparkly paper, and ship it to the address below (US only) for an extra $1.

(Gift certificates are shipped via First Class Mail and may take up to 7 days to arrive. Need it delivered faster? E-mail delivery is instant!)